To locate additional information about errors, inspect the log file for each Rosette Match Studio module. Module logs are located in the following directories under match-studio-<version>. It may be useful to look in each of these logs before contacting us for support:
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backend/log/backend.log
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ingest/log/ingest.log
To delete all data and reset the system:
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From the match-studio-<version>/ directory run the shutdown script: ./shutdown.sh.
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Delete the directory match-studio-<version>/db_data.
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Navigate to the services/ directory and delete the following directories:
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apache-artemis-<version>
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elasticsearch-<version>
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pgsql
Important
DO NOT delete the other files in the services directory. DO NOT delete the other files or directories not specifically listed above. Doing so will require a reinstallation from the original .zip file and license key file.
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Follow the basic installation instructions above.