To locate additional information about errors, inspect the log file for each Rosette Match Studio module. Module logs are located in the following directories under match-studio-<version>. It may be useful to look in each of these logs before contacting us for support:
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backend\log\backend.log
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ingest\log\ingest.log
In certain situations, Elasticsearch may have trouble loading our native libraries:
java.lang.UnsatisfiedLinkError: C:\path\to\btnamesutiljni.dll: Can't find dependent libraries
A workaround for this issue is to add the library directory to the Windows PATH as an environment variable:
> C:\...\match-studio-${project.version}\services\elasticsearch-${elasticsearch.version}\plugins\rni\bt_root\rlp\bin\amd64-w64-msvc120
For more information on modifying environment variables, see visit the Java help here.
To delete all data and reset the system:
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Open a command prompt and navigate to the match-studio-<version> directory.
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From the Rosette Match Studio directory run the shutdown script: shutdown.bat.
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Delete the directory match-studio-<version>\db_data.
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Navigate to the services directory and delete the following directories:
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apache-artemis-<version>
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elasticsearch-<version>
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pgsql
Important
DO NOT delete the other files in the services directory. DO NOT delete the other files or directories not specifically listed above. Doing so will require a reinstallation from the original .zip file and license key file.
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Follow the basic installation instructions above.