To locate additional information about errors, inspect the log file for each Rosette Match Studio module. Module logs are located in the following directories under
match-studio-<version>. It may be useful to look in each of these logs before contacting us for support:
In certain situations, Elasticsearch may have trouble loading our native libraries:
java.lang.UnsatisfiedLinkError: C:\path\to\btnamesutiljni.dll: Can't find dependent libraries
A workaround for this issue is to add the library directory to the Windows PATH as an environment variable:
For more information on modifying environment variables, see visit the Java help here.
To delete all data and reset the system:
Open a command prompt and navigate to the match-studio-<version> directory.
From the Rosette Match Studio directory run the shutdown script:
Delete the directory
Navigate to the services directory and delete the following directories:
DO NOT delete the other files in the services directory. DO NOT delete the other files or directories not specifically listed above. Doing so will require a reinstallation from the original .zip file and license key file.
Follow the basic installation instructions above.